I'M
Eric Santangelo
Senior Manager, Data Analytics & Business Intelligence | Strategic (Ops) Technical Operations & (CX) Customer Experience, Comcast Central Division
E
Senior leader with 21 years at Comcast, including 10+ years in Business Intelligence and Analytics. Widely recognized as the go-to solutionist during critical moments, with a flawless delivery record. I lead strategic data initiatives across Comcast Tech Ops, Customer Experience, Finance, Government Affairs, Security, HR, PM, Data Engineering, and BI. As the resident technology SME for the Central Division, I serve as a trusted strategic consultant to the business, known for my innovative strategy and ability to advise on growth, operational efficiency, and productivity improvements. I master data, analytics, visualization tools, and AI to fuel innovation and transformation. Known for building high-performing teams from the ground up and designing intuitive dashboards that influence national expansion and executive decision-making.
01 PROFESSIONAL
MY KNOWLEDGE LEVEL IN SOFTWARE
Microsoft Visual Studio
MS SQL Server
Oracle
Microstrategy
ADOBE PHOTOSHOP
ADOBE ILLUSTRATOR
Asp.net, VB.net, Ajax, Java Script, Bootstrap
95%
TSQL, SQL. Automation, SSI Packages
Database Design, Architecture
Beautiful Reporting Dashboards and Documents
Creative Design, Logos, Magazine Ads, Brochures, Flyers
Logo Design, Large Format Printing, Signs, Vinyl
JAVASCRIPT
HTML & CSS
Terra Data
02 PORTFOLIO
MY LATEST WORK.
Most of My work is Confidential, Please reach out to me directly and I can share work when necessary
03 Experience
December 2017 - December 15, 2019
Comcast Corporation
Manager 1, Business Support, Analytics & Web Development, Greater Boston Region
Oversee operations and support our business in Comcast GBR with cutting-edge reporting and analytics for senior leadership. Cross-functionaly, I support Technical Operations and Comm Ops with data and help drive compliance through accurate measures of our metrics.
2011 - 2017
Comcast Corporation
Technical Operations Supervisor
Through my career, I held two Supervisor positions in Comcast overseeing one of the largest and challenging cities in Boston (Cambridge Massachusetts) and during this time I received the 2014 ACE Award for holding the top place in core metrics in Comcast Greater Boston. From here I transitioned to the Chelsea and Everett team which proved to be one of the most hyper-competitive overbuild towns in this footprint. My passion for the business and our people led this team into first place, 3 years in row, standing out in the Region.
2008 - 2011
Comcast Corporation
Technical Operations Support Analyst
During this time I managed a workforce of 100 technicians. Supporting each tech with escalated and VIP customers. I quickly became the subject matter expert on all Comcast Core Products and supported our mobile device launch. Tested and implemented new products into the field and supported installations when needed. Provided final resolution on long-standing customer issues. Trained and certified technicians on ladder handling and installation of new products. Conducted Fleet audits and maintained a fleet budget.
2005 - 2008
Comcast Corporation
Comcast Lead Technician
Installed all Comcast Products, Residential and Business Class to a high degree of satisfaction. Trained new hires and Worked special projects for the town and government facilities. Resident expert in underground wire routing and cable manipulation. White clove VIP treatment and escalated troubleshooting.
1998 - 2006
Boston Creative Designs
Founder and Owner
Graphic Design and Web Development, for all nightclubs in Boston and NY. Designed promotional material and ads for Stuff at night magazine and other various magazines in the industry. Responsible for all bidding and purchases as well as hiring. Worked with companies like (US Department of Labor, Gilette Corporation, Avalon nightclub
December 2019 - Present
Comcast Corporation
Senior Manager, Business Support, Analytics & Web Development, Big South Region, GA
Oversee all Business support operations in Comcast BSR with cutting-edge reporting and analytics for senior leadership. I continue to support Technical Operations and Comm Ops with data and help drive compliance through accurate measures of our metrics. I work directly with our Division Partners as a strategic Liaison for innovation and the creation of next generation Applications and Visualizations.
CONTACT
Please feel free to reach out to me with questions, I would love to hear from you!
Tel: 1-978-810-5709